Price Pledge

Our Price Pledge

This is another great reason why we are the number one Home Improvement DIY products selling site in Middle East.

A lot of companies say they offer the best pricing but we take that promise one step further with our Homesmiths price matching. We don’t play games with our customers when it comes to taking advantage of our price matching benefits. If you find a lower price on an identical item from a competitor based in the UAE (including shipping and delivery fees), then simply show us the competitor’s current ad with the price in the form of a printout or photo on a smartphone, and we will match it.

How do I request a Price Match in store?
Please talk to a sales associate or go to the billing counter for help with your Price Match. After we receive the details about the item and price you want to match, we will verify the information in store before completing the Price Match.

Can I request a Price Match online?
All online Price Match requests for Homesmiths.ae are handled by our Customer Care team. Please call the Customer Care at +971 52 751 8833 or send an email to talktous@homesmiths.ae

What qualifies as a proof of price when requesting a Price Match?
A competitor’s advertisement, in the form of a printed ad, or a photo/photocopy of the ad, qualifies as a proof of price. Digital versions of the printed advertisement are also accepted. If you found the price online, please present the competitor’s online price on your mobile device to a sales assistant or as a screenshot with the web link to Customer Care Centre and our team will then verify the match. Price Match will also take into account any shipping and delivery fees.

Does an item have to be in stock to receive a Price Match?
Yes. In order to qualify for a Price Match, the item has to be in stock at the competitor’s store or website, as well as at Homesmiths store or on homesmiths.ae

What about promotions?
If a competitor is running a promotion, we will match their price as long as it is an identical product and is in stock at their stores or website, as well as in Homesmiths stores or website, at the time the Price Match is requested.