Return and Refund Policy

Returns Policy & Refund Policy

As long as the product is unopened and still in its original condition with all original tags, the packaging you can return it within 15 calendar days from the date of the delivery. Return pickup will be arranged within 2 to 3 working days from your given address and a pickup service charge of AED 30 will be applicable OR you can return the products in our Motor City store along with the order details. Return or Exchange is not applicable for other countries apart from UAE.

Frequently asked questions about refunds

What form of refund can I get?

After the quality check of the product and if it meets the return & refund policy terms. We will process your refund to the original payment mode. It will take a minimum of 5-7 business days to credit in your bank account or debit/credit card.

What if I receive an item with manufacturing defect?

If you have a complaint about your product or if it has any defect, damaged or missing parts, you may call our customer service and we will resolve it for you. 

If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide the missing part.

If you decide not to have a replacement, and the return request was received within 15 days from the date of delivery, we will issue the refund to your original payment mode.

If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.

How long does it take for the whole return and exchange process to be completed?

We usually collect items within 2-3 business days from the date of your request. The delivery of replacement will also take 2-3 working days after the evaluation.

What delivery destinations does the Homesmiths return policy apply to?

Our return policy is applicable to items delivered within the United Arab Emirates only. We will not be able to process any kind of return/exchange/refund for the items shipped to any other destinations.

What about the peak seasons?

Please note that Homesmiths will not be able to accept any kind of returns during the month of Ramadan and Christmas until and unless the product has a manufacturing defect or missing parts. None of the online orders will be accepted in any of Homesmiths outlets. Kindly contact customer support for the return request.

Products we will not replace or refund

Products we can’t process for replace or return are listed below: 

  • 1. Paints
  • 2. Items on sale (except those which have a manufacturing defect)
  • 3. All Electrical & Electronics items
  • 4. Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken, or torn)
  • 5. Misused or signs showing wear and tear, shall not be accepted even if they are still under warranty period
  • 6. Items that have been assembled, used, altered, or installed unless defective
  • 7. Items that were sealed and require their hygienic levels to be intact from the manufacturer
  • 8. Seasonal orders are not eligible for return and refund until and unless damaged or manufacturing defect
  • 9. Christmas products are not eligible for return and refund until and unless damaged or manufacturing defect
  • 10. Orders shipped to International destinations [Outside UAE] are not eligible for return and refund

Refund Process

We will process the refund once we received the product at Homesmiths warehouse. The refund will be processed based on the mode of payment of the order.

  • 1. As per the customer's request orders paid by credit/ debit card will be refunded back to the original payment method within 5-7 working days.
  • 2. If your original payment mode is by cash, we will refund you via bank deposit or transfer once you provide us required details. Alternatively, you can also wish to have a voucher that will be valid for up to 1 year from the given date of the voucher.

Note: This voucher will applicable only on Homesmiths.ae

Need any help?

Please contact our customer support +971 52 752 8833 or [email protected]