Terms and Conditions

Please read the following terms and conditions very carefully as your use of our website is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By using our website (www.homesmiths.ae), making a purchase of a product or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you have interacted with us to make a purchase or use our services. If you do not want to be bound by the Terms, you must not make a purchase of products from our website or use our services.


www.homesmiths.ae ("Website") is an Internet based content and e-commerce portal operated by SAASA IMPEX Building Materials Trading Company LLC, which is a registered company in Dubai, UAE and is governed according to Dubai and United Arab Emirates law. By using this Website, you signify your agreement to this Terms of Use as well as the Website's Privacy Policy. This Terms of Use sets out the legally binding terms of the Services available on the Website as well as at the terms of use of this Website. This Terms of Use along with the Privacy Policy extends to both users who visit the Website but do not transact business on the Website ("Users") as well as users who are registered and are authorized by the Website to transact business on the Website ("Members"). The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing the Terms of Use so that you will be apprised of any changes. Nothing in this Terms of Use should be construed to confer any rights to third party beneficiaries. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE


To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy) and choose a user name (identified by their email address) and password. Registration is only a one time process and if the Member has previously registered, he/she shall login / sign into his / her account. You will be required to provide us with your name and other details, including but not limited to, e-mail, contact number, contact address. Confidentiality will be maintained on the personal details furnished.


All orders are considered complete only after the payment has been received by Homesmiths as confirmed by our Accounts Department. To confirm the orders, Homesmiths may contact Customers who have placed orders through the Website and ask the Customer a verification question. Homesmiths will confirm the order only after the verification question is answered by the Customer. Once the purchase of the item(s) is confirmed by the Customer, Homesmiths will arrange to pack and deliver the product to the Customer. 

Product Availability

In view of timing differences, there is a possibility that the item ordered by the Customer might have been sold and might not be available in stock at that point of time. In such an event, Homesmiths will call the Customer (if he/she has registered on the Website) and suggest an alternate product. In case the Customer chooses a different product, Homesmiths shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the Customer shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, Homesmiths shall refund the excess amount to the Customer in the manner specified below in this Terms of Use.

Payment Options

We make shopping at Homesmiths as easy as possible. You get to choose your convenient mode of payment:

  • Credit Cards
  • Debit Cards
  • Apple Pay
  • Cash-on-Delivery

Payment Gateway Info

Our payment options presently available are limited but, most importantly, safe and secure. Credit Card payments are made directly through 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored - this ensures you will be happy with the security of your transaction.


Homesmiths offers multiple payment options to Customers on the Website

Online Payment

Customers can make online payments using his/her credit/debit card; and we as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time. In the event the bank rejects to honor any payment transaction made by a Customer towards an order, Homesmiths shall have the right to refuse to ship the order to the Customer without any liability whatsoever. All credit card payments are processed securely through FAB Bank. SAASA IMPEX Building Materials Trading Company LLC (Homesmiths) does not store any credit card information on our servers.

Cash on Delivery

At the time of reading this Terms, Cash on Delivery (COD) is only available in the United Arab Emirates, and may not be available for certain oversized items. At the time of checkout, if you are unable to see the option for Cash on Delivery, it would mean that this option is not enabled for one of these reasons. Apart from that, you may choose to select this as a payment option.

Shipping Policy

At Homesmiths, we are committed to making our delivery process as quick and pleasant as possible, because we know how important it is that your goods arrive on time and in perfect condition. In the region, we work with Courier Company and Homesmiths logistics to provide you with the quickest delivery. All shipments made from approved Orders are shipped using Homesmiths delivery drivers and 3rd party fulfillment service. Free shipping on orders above AED 100 within the UAE. Free shipping on all orders above AED 1000 outside the UAE. If the order value is less than AED 1000 there will be a shipping charge of AED 500 applicable outside the UAE.

We also provide a tracking code - as provided by the 3rd party service which the User can use to track their shipment.

Return and Exchange

We appreciate your business and we want you to be 100% satisfied with our merchandise. If you are unhappy with your order, get the merchandise exchanged/canceled within 15 days. The exchange depends on the availability of the merchandise requested by you, In case if the requested merchandise is not available we will credit your bank account as per the refund policy.

We will accept the return or exchange from the United Arab Emirates only.


Any refunds due by Homesmiths to the Customer shall be made in the following manners:

Credit card:

The credit card account of the Customer will be re-credited with the refund amount by the Homesmiths. The refund amount will be credited to the Customer's account within the time span stipulated by the bank which has issued the credit card; or

Deposit or wire transfer:

The refund amount shall be deposited into the bank account of the Customer by Homesmiths within ten (10) business days after the receipt of request for refund by the Customer has been approved.

For further information on our refund policy, please read more about it by clicking here

Usage of Promo code by the Company

Homesmiths has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website. Homesmiths can at any time ask the Customer for the proof of having received the promo code. Promo codes can be used only on specific orders as deemed fit by Homesmiths. Promo codes at Homesmiths’s discretion are applicable on certain items, on specific orders, or on specific dates and occasions. Promo codes cannot be clubbed with any other offer running on the site.

What Information Do We Collect and How Do We Use IT?

When you place an order through this website, we need to know your name, e-mail, and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

How Does SAASA IMPEX Building Materials Trading Company LLC (Homesmiths) Protect Customer Information?

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorized access.

What About Cookies

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to log in once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the SAASA IMPEX Building Materials Trading Company LLC (Homesmiths) website. For more details, see our Cookie Policy

Your Consent

By using our website, you consent to the collection and use of this information by SAASA IMPEX Building Materials Trading Company LLC (Homesmiths). If we decide to change our Security Capabilities & Policy for Transmission of Payment Policy, we will post those changes here so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Terms & Conditions of use of the website

All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.

Your membership is solely for your personal and non-commercial use. Any use of this website or its content other than for personal purposes is prohibited. Your personal and non-commercial use of this website shall be subjected to the following restriction (i) you may not modify any content of the website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this website in any manner that may be harmful to the operation of this website or its content

You will not (a) use any product or service available on the website and / services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the website and / or services in any way that is unlawful, or harms Homesmiths or any other person or entity, as determined in the Homesmiths sole discretion.

You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the website and / or services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the website and / or services

You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming," "spamming," "flooding," "trolling," "phishing" and "griefing" as those terms are commonly understood and used on the internet.

You will not delete or modify any content of the website and / or services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify. Homesmiths cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of this terms of use, and, as between you and Homesmiths, you hereby assume all risk of harm or injury resulting from any such lack of compliance.

All information, content and material contained in the website and / or services are Homesmiths's copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to Homesmiths. No information, content or material from the website and / or services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the Homesmiths's express written permission.

You acknowledge that when you access a link that leaves the website, the site you will enter into is not controlled by Homesmiths and different terms of use and privacy policy may apply. By accessing links to other sites, you acknowledge that Homesmiths is not responsible for those sites. Homesmiths reserves the right to disable links from third-party sites to the website, although Homesmiths is under no obligation to do so.